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Fix: Reminders and automated messages
Reminders need SMTP or an integrated email provider configured in Settings. Silent failures usually mean mail is not leaving the server.
Primary path in the app: /admin/automations
/admin/automationsTip
Work in order from top to bottom. If nothing here matches, capture the exact error text, URL, time, and account role, then ask your business owner or Contact with those details.
Customers not receiving reminder email
- Open Settings and verify SMTP host, port, user, and from-address; send a test message from there.
- Confirm the reminder is turned on and the template is not paused.
- Check spam and your domain reputation; add SPF/DKIM at your DNS host if your IT team requires it.
Wrong content sent
- Re-read the template body in Reminders; save again after edits.
Note
These articles describe the HoldKit product surface. Hosted behaviour also depends on your deployment environment (database, SMTP, Stripe, and signup flags). Your owner or host can confirm values in .env when a panel says something is not configured.
Important
Never paste live passwords or API keys into public AI chats. Use Settings test buttons or your host’s secure channels only.