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Fix: Login, cookies, and role errors
Separate flows exist for customers and staff; wrong expectations cause most login tickets.
Primary path in the app: /login
/loginTip
Work in order from top to bottom. If nothing here matches, capture the exact error text, URL, time, and account role, then ask your business owner or Contact with those details.
On this page
Wrong portal after login
- Staff working the desk should use credentials issued under Team, then open /admin.
- Customers use customer sign-up and land on /dashboard or the booking page.
Note
These articles describe the HoldKit product surface. Hosted behaviour also depends on your deployment environment (database, SMTP, Stripe, and signup flags). Your owner or host can confirm values in .env when a panel says something is not configured.
Important
Never paste live passwords or API keys into public AI chats. Use Settings test buttons or your host’s secure channels only.