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Fix: Reports and insights
Reports aggregate booking and payment data. Empty charts usually mean the date range or missing underlying rows, not a broken report.
Primary path in the app: /admin/insights
/admin/insightsTip
Work in order from top to bottom. If nothing here matches, capture the exact error text, URL, time, and account role, then ask your business owner or Contact with those details.
On this page
Charts empty or zero
- Expand the date range to include weeks where bookings actually happened.
- Verify those bookings were confirmed and paid for the window you are viewing.
Note
These articles describe the HoldKit product surface. Hosted behaviour also depends on your deployment environment (database, SMTP, Stripe, and signup flags). Your owner or host can confirm values in .env when a panel says something is not configured.
Important
Never paste live passwords or API keys into public AI chats. Use Settings test buttons or your host’s secure channels only.